Returns & Special Order Policy

1. Change of Mind Returns

We accept returns for change of mind on standard stocked items within 30 days of delivery, provided that:

  • The item is unused, unopened, and in original packaging
  • The item is in re-saleable condition
  • Proof of purchase is provided

Return shipping costs are the responsibility of the customer.

2. Special Order (Non-Stocked Products)

Products marked as “Special Order” are sourced specifically for your order and are not held in stock.

For these items:

  • Orders cannot be cancelled or returned once processed
  • Returns for change of mind are not accepted
  • Lead times are estimates only and may vary based on supplier availability

Pricing for special order items:

Prices are subject to change prior to dispatch due to supplier cost variations.

If pricing changes:

  • Customers will be notified before dispatch
  • You may cancel the order if you do not accept the revised pricing

By placing an order for a Special Order item, you acknowledge and accept these conditions.

3. Faulty, Damaged or Incorrect Items

Nothing in this policy excludes your rights under the Australian Consumer Law.

If a product is:

  • Faulty or defective
  • Not of acceptable quality
  • Not fit for its intended purpose
  • Not as described

You are entitled to a resolution, which may include a repair, replacement, or refund, depending on the nature of the issue.

Please contact us within 7 days of receiving the item with:

  • Your order number
  • Description of the issue
  • Photos where applicable

4. Supplier Delays (Special Order Items)

While we provide estimated lead times, delays from suppliers can occur.

In the event of a significant delay:

  • We will notify you as soon as possible
  • You may be offered an alternative product, wait for restock, or a refund where appropriate

5. Return Process

To request a return, please contact us at:

Please contact our team prior to sending faulty, damaged, or incorrect items back.

6. Restocking Fees (if applicable)

Approved returns for non-faulty items may be subject to a restocking fee of up to 20%.

Important Notice

This policy is designed to comply with the Australian Consumer Law. We do not exclude, restrict, or modify any rights you have under Australian law.